UX Design Manager | Workday || Nov 2018 – Present
Leading a team of product designers and researchers working across several products in Workday Financial Management and Supply Chain Management.
Product Designer III | Workday || Sep 2017 – Oct 2018
Design lead for Workday's Financial Management product. Delivered Workday's first UX vision for Expenses through an illustrated experience storyboard and user journey.
Selected speaker for Workday Design Week. Presented a talk on building a UX vision and including stakeholders in the design process. Beyond the UX Workshop: A Case Study on Designing with Others, May 2018.
Organized and facilitated a series of onsite and remote design thinking workshops for ~40 participants to create shared knowledge of Workday Expenses users and generate design solutions.
Delivered designs for a transaction page feature that will be used throughout Workday as a major usability enhancement.
Mentors designers, evangelizes user experience inside and outside the design community, supports Workday-wide UX and research initiatives.
Senior Interaction Designer & Innovation Catalyst | Intuit || Jul 2016 – Aug 2017
Interaction Designer & Innovation Catalyst | Intuit || Dec 2014 – Jul 2016
On a team dedicated to onboarding new users, led design for the QuickBooks homepage dashboard and guided setup experiences. Partnered closely with product managers to identify, prioritize, solve customer problems, and define product requirements. Responsible for concepts, prototyping, user testing, documentation, delivery of detailed design assets to developers, and design QA during the product build. Partnered closely with visual design to develop assets and deliver high quality fit and finish.
Organized and delivered a major redesign of the QuickBooks homepage dashboard, data visualizations and setup guidance that resulted in significant user growth.
Regularly presented work to leadership and to the Intuit design community. Authored design patterns and UI components for the QuickBooks product ecosystem. Participated frequently in user research initiatives. Ran design thinking and rapid prototyping workshops, and training sessions for new hires and product managers.
Coach & Team Advisor, Design Thinking for Sustainable Impact, Stanford University | Jan 2017 - Apr 2017
Coached a team of grad and undergrad students in design thinking at Stanford in Spring 2017. School of Earth, Energy, and Environmental Sciences: Earth 284: Design Thinking for Sustainable Impact
UX Researcher (Graduate Intern) | Mozilla Firefox || Jun 2013 – Sep 2013
Developed a research project to take inventory of Mozilla’s customer touchpoints. Presented results and insights to the company. Aided development of several international user research initiatives. Traveled to Colombia for a week for user interviews and on-location research on smart phone adoption for the Colombia Firefox OS field study.
Design Masters Student, Graduate Researcher | Carnegie Mellon University || Aug 2012 – May 2014
Completed and published a masters thesis on music festival experience design. Delivered user research, interface designs and a website for the Speck Indoor Air Quality Meter. Developed an augmented reality interaction design concept video for Microsoft. Delivered and prototyped a service blueprint for The Pittsburgh Symphony Orchestra. Aided with content development and QA review for an NSF-funded visual communication learning tool for engineers.
Research Support Officer | UC Berkeley Engineering Research Support Organization || 2010 – 2012
Developed and administered large research proposals and grants. Performed contract administration and financial management of research and gift funds from international, federal, state, local and private sponsors. Managed a research fund portfolio of over $18M. Created budgets, ran financial projections and reports. Conducted interviews and created training materials for new hires.
Research Analyst | UC Berkeley Sponsored Projects Office || 2008 – 2010
Regional HR Specialist | Willis Group || 2005 – 2006
Office Manager | Goggin & Goggin Attorneys at Law || 2004 – 2005
Carnegie Mellon University, School of Design
Master of Design (MDes), Communication & Interaction Design, 2012 – 2014
University of California, Berkeley
B.A. with Distinction in English, Minor of Arts in Rhetoric
Tools: Sketch, Craft and Zeplin. Sometimes Photoshop, Illustrator, InDesign, Balsamiq, Lightroom
Prototyping: Axure RP, Principle, Invision, pen and paper
Research: UserTesting.com, user research, contextual inquiry, in-person interviews and synthesis, conceptual and mental modeling, persona and scenario development
Design thinking: provides coaching on innovation, facilitation and rapid ideation methods and workshops
Methods: Wireframing, storyboarding, experience mapping, service design
Documentation: JIRA, Confuence, Wikis
Communication: enjoys writing, speaking, and presenting
Web: HTML5 & CSS3
For Effective UX Design Workshops, Don’t Be a Lone Wolf
Workday Design, Medium.com, 2019
Not Fade Away: Enriching Music Festival Audience Experience
Master of Design Thesis Project, Carnegie Mellon University, 2014
Design for Better Music Festivals: Exploring Music Festival User Experience
Lineup Magazine, Lineuplive.com, 2014
Intuit Experience Design | Delivering Awesome Award 2016
UC Berkeley | Staff Recognition & Achievement Award | 2010, 2011
Phi Beta Kappa Honor Society | 2004
UC Berkeley Department of English | H.W. Hill Scholarship for Outstanding English Majors | 2004
UC Berkeley Department of Music | Albert I. Elkus Memorial Prize | 2002
UC Berkeley | Dean’s Honor List | 2000, 2001