Hello, and welcome!
...looking to the future.
I'm a product design leader located in the San Francisco Bay Area. I've spent the last eleven-plus years designing and building consumer and enterprise software, and for the last seven years or so, I’ve hired, built, and coached high trust, high-performing globally distributed product design teams. Over the years, I’ve designed products for consumer fintech, enterprise financial management, supply chain, enterprise system integration, low and pro-code developer tools, API management, and workflow automation.
I'm excited about the pragmatic, hands-on, problem-solving side of design. I’m passionate about building strong teams, growing design talent, making complex software products work better for people, and crafting experience strategies that drive business results.
Currently I'm a Senior Product Design Manager at Salesforce, where I’ve led globally distributed teams of designers who work on low-code automation tools and enterprise customer data platforms. Previously I was at at MuleSoft from Salesforce, where I lead a global team of designers that designed experiences across the journey of APIs designed, created, and managed on MuleSoft’s Anypoint Platform.
Prior to joining the team at MuleSoft, I led a team of product designers and researchers at Workday, where I focused on making enterprise financial and procurement software simple and intuitive. Before Workday, I was a Senior Interaction Designer and Innovation Catalyst at Intuit, where I led design for the homepage of QuickBooks Online and onboarding new users. I designed and delivered UI patterns for the product ecosystem, new user engagement strategies, guided setup experiences and more.
I have a Masters degree in Communication & Interaction Design from the School of Design at Carnegie Mellon University, and a B.A. from UC Berkeley in English with a minor in Rhetoric, just for fun. In a past life, I administered research contracts and managed multimillion-dollar budgets for engineering faculty and researchers at UC Berkeley’s College of Engineering.
A lifelong love of music led me to do a Masters thesis on UX music festival user experience during my time at Carnegie Mellon. It’s been downloaded over 4,500 times, and people and researchers from around the world continue email to ask me about it, and have cited it in their experience design work. You can contact me at sonic.bliss@gmail.com.